http://jobsatstagnes.com/seton-medical-group/physician-practices-jobs en


Current Healthcare Provider CPR Card



Minimum of 3 years of experience



Supervisory experience

SUMMARY: Office Coordinator is responsible for the delivery of ongoing quality, productivity, and efficiency of the office, with the assistance of the Practice Manager. This is accomplished by supervising staff within the office, and identifying opportunities & developing solutions for improvement. Based on the structure of the office, the Office Coordinator may be required to fill the Medical Assistant and Patient Service Representative job duties and tasks, as required. Communication skills are required to persuade or gain cooperation and acceptance of ideas. Responsibility exists to ensure that internal customers are satisfied with service. Communication with external contacts involves handling complaints, making adjustments, corrections, etc.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

- Provides hands-on supervision of daily activities and workflow of the office. Optimizes customer service, facilitates patient access and care, and drives financial performance. Demonstrates customer oriented behaviors. Focuses the efforts of the staff in timely service to ensure complete and accurate information is obtained and documented.

- Oversees patient scheduling, pre-registration, registration, point of service cash collections, referral processing, medical records, and patient care as provided by medical assistants--preparing exam rooms, collecting vitals, drawing blood, etc.

- Develops staff schedules and ensures appropriate coverage to meet the needs of the office and provide exemplary customer service. Monitors time sheets & enters information into the time system, according to SMG/SAHC’s policies and procedures.

- Provides support, when necessary, by providing temporary assistance (i.e., scheduling and registering patients, assisting physicians with patient care and procedures, etc.) during absence of Patient Service Representatives or Medical Assistants, as appropriate

- Holds staff accountable for following established SMG/SAHC policies & procedures. Observes staff performance to identify skill deficiencies/efficiencies and to identify process improvement opportunities. Provides training as necessary. Responds to staff problems and suggestions in a timely manner.

- Develops written office procedures and protocols to guide clarify, and support the staff in their individual roles, with assistance from Lead Physician and Director of Operations or Practice Manager.

- Instills in staff accountability and responsibility for quality and results. Provides clear expectations for all staff.

- Conducts formal performance evaluations of office staff. Develops action plans, as needed, for immediate correction of disciplinary problems and conducts follow-up meetings to assess progress. Identifies opportunities to provide formal and informal positive reinforcement to staff for consistent/high-quality performance, exceeding expectations on assigned tasks, and/or exercising creativity and/or initiative to provide customer service.

- Leads the interview and selection process for new staff, with assistance from SMG Human Resource Consultant, Director of Operations and/or Practice Manager.

- Regularly attends monthly Office Coordinator meetings and clearly communicates information presented there to office staff in a timely manner.

- Working with the Practice Physicians, participates in purchase decisions for equipment and furniture. Identifies medical supply needs and places orders within budgetary constraints.

- Uses feedback from patients & patient financial services and available tools, such as patient satisfaction surveys, budgets, and other billing & financial reports, to identify opportunities and set goals for immediate improvement.

- Provides staff with regular updates on results. Leads team meetings with staff to discuss results and progress made on performance goals. Develops and implements appropriate plans to reverse negative trends.

- On inclement weather days, and after consulting with Lead Physician, Director of Operations and/or Practice Manager, notifies scheduled patients of office closing or delayed openings and ensures that an appropriate greeting is recorded on the practice’s voicemail to notify patients on how to contact the physician on-call. Notifies the Billing Manager when the practice office closes or when the practice office is open to staff but closed to patients to ensure that billing properly tracts encounter forms.

- Maintains physician scheduling templates in automated scheduling system. Schedules meetings as necessary.

- Responds to patient problems and complaints. Follows-up with staff to address behaviors that may have led to complaints.

- Any and all duties as assigned.

General duties:

– Demonstrates knowledge of the practice operations and related policies.

– Complies with established departmental policies for attendance, punctuality, procedures and safety.

– Comply with SMG/SAHC Policies and Procedures.

– Adhere to all Federal Health Insurance Portability & Accountability Act (HIPAA) regulations, by protecting the privacy & security of all patient/client health information.

– Participate in departmental & organizational meetings.

– Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

– Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

– Meets or exceeds expectations of individuals for whom service is provided.

– Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: Associate’s degree (AA) or equivalent from two year college or technical school in a health related field.

Preferred Education: Bachelor’s degree (BA/BS) from four year college or university; or one to three years related experience and/or training; or equivalent combination of education and experience.

Required Certifications, Licenses, Registrations: Valid CPR card from the American Heart Association.

Required Experience: Three to five years’ experience in a medical environment with one year of supervisory experience in a health care environment

Preferred Experience: Five to ten years’ experience in a medical environment with one year of supervisory experience in a health care environment

Supervisory Responsibilities: This position supervises line staff

Supervision received from: Director or Operations and/or Practice Manager

Specialized Knowledge and Skills

Mathematical Skills:

– Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:

– Ability to apply common sense understanding to carry out simple one or two step instructions. Ability to deal with standardized situations with only occasional or no variables.

Language Skills:

– Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Writing is required to produce reports, business correspondence and procedure manuals.

Problem Solving:

– Problems vary, but generally solution is available through analysis of alternatives/inquiry or research.

Computer Skills:

– Intermediate Level Computer Skills:

– Intermediate level word processing skills.

– Intermediate level spreadsheet skills.

– Intermediate level database skills.

– Specific Software Knowledge:

– Inventory Control Software

– Payroll Software

– Medical Records Software

Other than computer:

– Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

– Manual files and sorters

– Facsimile

– Copier machines

– Printers

– Sterile garb, masks, and gloves (powder free), when required]]> Sun, 20 May 2012 16:00:00 GMT 2423488-Maryland-Physician-Practices


Minimum of 1 year of experience



SUMMARY: The part time, per diem, Patient Services Representative (PSR) is responsible for scheduling appointments, registering patients, maintaining records, and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors. Work requires occasional communication outside of the work group. Communication with external contacts is for providing or receiving factual information. Courtesy and tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

– Greets patients immediately upon arrival in a professional, friendly manner. Communicates effectively with patients. Provides exemplary customer service.

– Identifies problem or distressed patients and inform physicians or other medical staff.

– Answers telephone calls within three rings, and handles incoming and outgoing calls with the public and SMG staff in a courteous and helpful manner. Makes appropriate effort to ensure that callers do not hold for excessive amounts of time. Records and distributes messages in a complete legible and timely manner. Messages must include patient name & DOB.

– Using an electronic scheduling system, schedules patients for any needed service or procedure within SMG based on physician and patient needs. Appointments must be made in accordance with office policy and protocol. Additionally, appointments must be made in accordance with managed care requirements. Places appointment reminder calls. Reschedules appointments as necessary.

– Captures and enters accurate patient demographic and financial information via telephone calls, hard copy documentation, and direct patient contact. Adapts interview process to the age of the patient or family member. Enters all information gathered into the practice management system.

– Distributes the Financial Policy to patient, collects co-pays and balances from prior services, as well as payment for services rendered at that time.

– Prepares, files, and retrieves medical records. Ensures all appropriate paperwork is complete and included on the patient chart. This includes obtaining release signatures at the required time intervals, and filing test results, correspondence and other information.

– Maintains all patient files in an orderly manner. Pulls patient charts for future appointments. Files charts, lab reports and correspondences on a daily basis. Prints out patient labels according to office policy and protocol.

– Reviews all fee tickets for accuracy and completeness. Maybe required to enter charges and reconcile charge tickets to scheduled patients at the end of each day to ensure that all are collected. Balances cash log to money collected. Issues receipts to patients for monies collected.

– Informs patients of delays and expected waiting times. Provides updates, as necessary.

– Participates in the completion of managed care referrals. Maintains up-to -date knowledge and competency of a wide variety of third party plans and insurance carriers, both participating and non-participating plans, which are ever-changing.

– Any and all duties as assigned.

General duties:

– Demonstrates knowledge of the practice operations and related policies.

– Complies with established departmental policies for attendance, punctuality, procedures and safety.

– Comply with SMG/SAHC Policies and Procedures.

– Adhere to all Federal Health Insurance Portability & Accountability Act (HIPAA) regulations, by protecting the privacy & security of all patient/client health information.

– Participate in departmental & organizational meetings.

– Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

– Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

– Meets or exceeds expectations of individuals for whom service is provided.

– Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: High school diploma or general education degree (GED).

Preferred Education: One year certificate from college or technical school in Medical Secretary or Patient Service Representative; or three to six months related experience and/or training; or equivalent combination of education and experience in a medical front office or related setting.

Required Experience: Less than one year experience in a medical front office or related setting as Patient Service Representative or Medical Secretary.

Preferred Experience: One to two years’ experience in a medical front office or related setting Patien Service Representative or Medical Secretary.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: Office Coordinator and/or Practice Manager and Lead Physician

Specialized Knowledge or Skills:

Mathematical Skills:

– Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:

– Job tasks are predictable and usually require the selection from standard operating procedures. Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

– Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization. Writing is required for basic communication.

Problem Solving:

– Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:

– Intermediate Level Computer Skills:

§ Intermediate level word processing skills.

§ Intermediate level spreadsheet skills.

§ Intermediate level database skills.

– Specific Software Knowledge:

§ Medical Records Software

Other than computer:

- Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

- Sterile garb, masks, and gloves (powder free) when required

- Manual files and sorters

- Scanners

- Facsimile

- Copier machines

- Printers]]> Mon, 14 May 2012 16:00:00 GMT 2428980-Maryland-Physician-Practices


Current Healthcare Provider CPR Card



Minimum of 1 year of experience



SUMMARY: The part time SMG Medical Assistant is responsible for assisting physicians with internal medicine patient care, performing appropriate procedures, preparing exam rooms & equipment. The MA is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office, The Medical Assistant is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office and may be required to fill Patient Service Representative job duties & tasks, as required. Work requires occasional communication outside of the work group. Requires occasional communication outside of workgroup for providing or receiving factual information; Courtesy & tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes and Seton Medical Group Policies and Procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

– Escorts patients to exam rooms; and records initial patient history, and notes vital signs and chief complaints in the patient’s medical record, per physician guidelines.

– Completes all necessary documentation including immunization records and logs.

– Assists physicians with examinations, assists with procedures as requested.

– Administers injections and medications and documents medical records, as ordered by physician.

– Calls pharmacies to refill prescriptions under the direction of a physician.

– Performs lab procedures. Accurately completes and submits paperwork to appropriate lab based on patient’s insurance.

– Manages charts to ensure information is completed and filed appropriately.

– Sends and receives hospital notes, referral information, and other medical office correspondence.

– Prepares referral forms ensuring appropriate referral physicians are selected, according to office policy and protocol.

– Handles callbacks, patient test results, and lab requests, as requested by physician.

– Cleans exam rooms and equipment, performing sterilization procedures as necessary.

– Keeps exam rooms properly stocked with medical supplies, forms and other materials needed. Monitors refrigerator temperature.

– Monitors vaccines and lab supply levels. Reviews expiration dates on vaccines and samples. Purges expired medications per SMG policy. Places orders, as needed.

– Triages patient phone calls, documents information from patients via telephone, and translates information to physicians for response. Places return calls, as directed by physicians.

– Any and all duties as assigned.

Required Education: One year certificate from college or technical school in medical assisting.

Preferred Education: Associate’s degree (AA) or equivalent from two year college or technical school in medical assisting.

Required License, Certification and/or Registration: Valid CPR card from the American Heart Association

Required Experience: One to two years’ experience years’ experience in hospital, medical office, or clinical laboratory functioning in a job title encompassing use of phlebotomy skills and/or specimen processing.

Preferred Experience: Three to five years’ experience in hospital, medical office, or clinical laboratory functioning in a job title encompassing use of phlebotomy skills and/or specimen processing.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: Practice Managers and/or Office Coordinator and Lead Physicians.

Specialized Knowledge and Skills:

Mathematical Skills:

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals, ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability:

- Job tasks are predictable and usually require the selection from standard operating procedures. Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

- Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. Writing is required to record basic information, complete checklists.

Problem Solving:

- Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:

- Intermediate Level Computer Skills:

§ Intermediate level word processing skills.

§ Intermediate level spreadsheet skills.

§ Intermediate level database skills.

- Specific Software Knowledge:

§ Medical Records Software

Other than computer:

- Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

- Sterile garb, masks, & gloves (powder free) when required.

- Manual files and sorters

- Facsimile

- Copier machines

- Printers]]> Mon, 19 Mar 2012 16:00:00 GMT 2276574-Maryland-Physician-Practices


Current Healthcare Provider CPR Card



Minimum of 1 year of experience



SUMMARY: The full time, per diem SMG Medical Assistant is responsible for assisting physicians with internal medicine patient care, performing appropriate procedures, preparing exam rooms & equipment. The MA is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office, The Medical Assistant is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office and may be required to fill Patient Service Representative job duties & tasks, as required. Work requires occasional communication outside of the work group. Requires occasional communication outside of workgroup for providing or receiving factual information; Courtesy & tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes and Seton Medical Group Policies and Procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

– Escorts patients to exam rooms; and records initial patient history, and notes vital signs and chief complaints in the patient’s medical record, per physician guidelines.

– Completes all necessary documentation including immunization records and logs.

– Assists physicians with examinations, assists with procedures as requested.

– Administers injections and medications and documents medical records, as ordered by physician.

– Calls pharmacies to refill prescriptions under the direction of a physician.

– Performs lab procedures. Accurately completes and submits paperwork to appropriate lab based on patient’s insurance.

– Manages charts to ensure information is completed and filed appropriately.

– Sends and receives hospital notes, referral information, and other medical office correspondence.

– Prepares referral forms ensuring appropriate referral physicians are selected, according to office policy and protocol.

– Handles callbacks, patient test results, and lab requests, as requested by physician.

– Cleans exam rooms and equipment, performing sterilization procedures as necessary.

– Keeps exam rooms properly stocked with medical supplies, forms and other materials needed. Monitors refrigerator temperature.

– Monitors vaccines and lab supply levels. Reviews expiration dates on vaccines and samples. Purges expired medications per SMG policy. Places orders, as needed.

– Triages patient phone calls, documents information from patients via telephone, and translates information to physicians for response. Places return calls, as directed by physicians.

– Any and all duties as assigned.

Required Education: One year certificate from college or technical school in medical assisting.

Preferred Education: Associate’s degree (AA) or equivalent from two year college or technical school in medical assisting.

Required License, Certification and/or Registration: Valid CPR card from the American Heart Association

Required Experience: One to two years’ experience years’ experience in hospital, medical office, or clinical laboratory functioning in a job title encompassing use of phlebotomy skills and/or specimen processing.

Preferred Experience: Three to five years’ experience in hospital, medical office, or clinical laboratory functioning in a job title encompassing use of phlebotomy skills and/or specimen processing.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: Practice Managers and/or Office Coordinator and Lead Physicians.

Specialized Knowledge and Skills:

Mathematical Skills:

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals, ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability:

- Job tasks are predictable and usually require the selection from standard operating procedures. Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

- Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. Writing is required to record basic information, complete checklists.

Problem Solving:

- Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:

- Intermediate Level Computer Skills:

§ Intermediate level word processing skills.

§ Intermediate level spreadsheet skills.

§ Intermediate level database skills.

- Specific Software Knowledge:

§ Medical Records Software

Other than computer:

- Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

- Sterile garb, masks, & gloves (powder free) when required.

- Manual files and sorters

- Facsimile

- Copier machines

- Printers]]> Sun, 05 Feb 2012 14:00:00 GMT 2369758-Maryland-Physician-Practices


Current Healthcare Provider CPR Card



Minimum of 3 years of experience



Supervisory experience

SUMMARY: Office Coordinator is responsible for the delivery of ongoing quality, productivity, and efficiency of the office, with the assistance of the Practice Manager. This is accomplished by supervising staff within the office, and identifying opportunities & developing solutions for improvement. Based on the structure of the office, the Office Coordinator may be required to fill the Medical Assistant and Patient Service Representative job duties and tasks, as required. Communication skills are required to persuade or gain cooperation and acceptance of ideas. Responsibility exists to ensure that internal customers are satisfied with service. Communication with external contacts involves handling complaints, making adjustments, corrections, etc.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

- Provides hands-on supervision of daily activities and workflow of the office. Optimizes customer service, facilitates patient access and care, and drives financial performance. Demonstrates customer oriented behaviors. Focuses the efforts of the staff in timely service to ensure complete and accurate information is obtained and documented.

- Oversees patient scheduling, pre-registration, registration, point of service cash collections, referral processing, medical records, and patient care as provided by medical assistants--preparing exam rooms, collecting vitals, drawing blood, etc.

- Develops staff schedules and ensures appropriate coverage to meet the needs of the office and provide exemplary customer service. Monitors time sheets & enters information into the time system, according to SMG/SAHC’s policies and procedures.

- Provides support, when necessary, by providing temporary assistance (i.e., scheduling and registering patients, assisting physicians with patient care and procedures, etc.) during absence of Patient Service Representatives or Medical Assistants, as appropriate

- Holds staff accountable for following established SMG/SAHC policies & procedures. Observes staff performance to identify skill deficiencies/efficiencies and to identify process improvement opportunities. Provides training as necessary. Responds to staff problems and suggestions in a timely manner.

- Develops written office procedures and protocols to guide clarify, and support the staff in their individual roles, with assistance from Lead Physician and Director of Operations or Practice Manager.

- Instills in staff accountability and responsibility for quality and results. Provides clear expectations for all staff.

- Conducts formal performance evaluations of office staff. Develops action plans, as needed, for immediate correction of disciplinary problems and conducts follow-up meetings to assess progress. Identifies opportunities to provide formal and informal positive reinforcement to staff for consistent/high-quality performance, exceeding expectations on assigned tasks, and/or exercising creativity and/or initiative to provide customer service.

- Leads the interview and selection process for new staff, with assistance from SMG Human Resource Consultant, Director of Operations and/or Practice Manager.

- Regularly attends monthly Office Coordinator meetings and clearly communicates information presented there to office staff in a timely manner.

- Working with the Practice Physicians, participates in purchase decisions for equipment and furniture. Identifies medical supply needs and places orders within budgetary constraints.

- Uses feedback from patients & patient financial services and available tools, such as patient satisfaction surveys, budgets, and other billing & financial reports, to identify opportunities and set goals for immediate improvement.

- Provides staff with regular updates on results. Leads team meetings with staff to discuss results and progress made on performance goals. Develops and implements appropriate plans to reverse negative trends.

- On inclement weather days, and after consulting with Lead Physician, Director of Operations and/or Practice Manager, notifies scheduled patients of office closing or delayed openings and ensures that an appropriate greeting is recorded on the practice’s voicemail to notify patients on how to contact the physician on-call. Notifies the Billing Manager when the practice office closes or when the practice office is open to staff but closed to patients to ensure that billing properly tracts encounter forms.

- Maintains physician scheduling templates in automated scheduling system. Schedules meetings as necessary.

- Responds to patient problems and complaints. Follows-up with staff to address behaviors that may have led to complaints.

- Any and all duties as assigned.

General duties:

– Demonstrates knowledge of the practice operations and related policies.

– Complies with established departmental policies for attendance, punctuality, procedures and safety.

– Comply with SMG/SAHC Policies and Procedures.

– Adhere to all Federal Health Insurance Portability & Accountability Act (HIPAA) regulations, by protecting the privacy & security of all patient/client health information.

– Participate in departmental & organizational meetings.

– Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

– Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

– Meets or exceeds expectations of individuals for whom service is provided.

– Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: Associate’s degree (AA) or equivalent from two year college or technical school in a health related field.

Preferred Education: Bachelor’s degree (BA/BS) from four year college or university; or one to three years related experience and/or training; or equivalent combination of education and experience in a health related field.

Required Certifications, Licenses, Registrations: Valid CPR card from the American Heart Association.

Required Experience: Three to five years’ experience in a medical environment with two years’ supervisory experience in a health care environment.

Supervisory Responsibilities: This position supervises line staff

Supervision received from: Director or Operations and/or Practice Manager

Specialized Knowledge and Skills

Mathematical Skills:

– Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:

– Ability to apply common sense understanding to carry out simple one or two step instructions. Ability to deal with standardized situations with only occasional or no variables.

Language Skills:

– Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Writing is required to produce reports, business correspondence and procedure manuals.

Problem Solving:

– Problems vary, but generally solution is available through analysis of alternatives/inquiry or research.

Computer Skills:

– Intermediate Level Computer Skills:

– Intermediate level word processing skills.

– Intermediate level spreadsheet skills.

– Intermediate level database skills.

– Specific Software Knowledge:

– Inventory Control Software

– Payroll Software

– Medical Records Software

Other than computer:

– Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

– Manual files and sorters

– Facsimile

– Copier machines

– Printers

– Sterile garb, masks, and gloves (powder free), when required]]> Tue, 03 Jan 2012 14:00:00 GMT 2070764-Maryland-Physician-Practices


Minimum of 2 years of experience



SUMMARY: The part time Patient Services Representative (PSR) is responsible for scheduling appointments, registering patients, maintaining records, and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors. Work requires occasional communication outside of the work group. Communication with external contacts is for providing or receiving factual information. Courtesy and tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

– Greets patients immediately upon arrival in a professional, friendly manner. Communicates effectively with patients. Provides exemplary customer service.

– Identifies problem or distressed patients and inform physicians or other medical staff.

– Answers telephone calls within three rings, and handles incoming and outgoing calls with the public and SMG staff in a courteous and helpful manner. Makes appropriate effort to ensure that callers do not hold for excessive amounts of time. Records and distributes messages in a complete legible and timely manner. Messages must include patient name & DOB.

– Using an electronic scheduling system, schedules patients for any needed service or procedure within SMG based on physician and patient needs. Appointments must be made in accordance with office policy and protocol. Additionally, appointments must be made in accordance with managed care requirements. Places appointment reminder calls. Reschedules appointments as necessary.

– Captures and enters accurate patient demographic and financial information via telephone calls, hard copy documentation, and direct patient contact. Adapts interview process to the age of the patient or family member. Enters all information gathered into the practice management system.

– Distributes the Financial Policy to patient, collects co-pays and balances from prior services, as well as payment for services rendered at that time.

– Prepares, files, and retrieves medical records. Ensures all appropriate paperwork is complete and included on the patient chart. This includes obtaining release signatures at the required time intervals, and filing test results, correspondence and other information.

– Maintains all patient files in an orderly manner. Pulls patient charts for future appointments. Files charts, lab reports and correspondences on a daily basis. Prints out patient labels according to office policy and protocol.

– Reviews all fee tickets for accuracy and completeness. Maybe required to enter charges and reconcile charge tickets to scheduled patients at the end of each day to ensure that all are collected. Balances cash log to money collected. Issues receipts to patients for monies collected.

– Informs patients of delays and expected waiting times. Provides updates, as necessary.

– Participates in the completion of managed care referrals. Maintains up-to -date knowledge and competency of a wide variety of third party plans and insurance carriers, both participating and non-participating plans, which are ever-changing.

– Any and all duties as assigned.

General duties:

– Demonstrates knowledge of the practice operations and related policies.

– Complies with established departmental policies for attendance, punctuality, procedures and safety.

– Comply with SMG/SAHC Policies and Procedures.

– Adhere to all Federal Health Insurance Portability & Accountability Act (HIPAA) regulations, by protecting the privacy & security of all patient/client health information.

– Participate in departmental & organizational meetings.

– Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

– Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

– Meets or exceeds expectations of individuals for whom service is provided.

– Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: High school diploma or general education degree (GED); or equivalent combination of education and experience in a medical front office or related setting.

Preferred Education: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience in a medical front office or related setting.

Required Experience: Less than one year experience in a medical front office or related setting.

Preferred Experience: One to two years’ experience in a medical front office or related setting.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: Office Coordinator and/or Practice Manager and Lead Physician

Specialized Knowledge or Skills:

Mathematical Skills:

– Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:

– Job tasks are predictable and usually require the selection from standard operating procedures. Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

– Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization. Writing is required for basic communication.

Problem Solving:

– Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:

– Intermediate Level Computer Skills:

§ Intermediate level word processing skills.

§ Intermediate level spreadsheet skills.

§ Intermediate level database skills.

– Specific Software Knowledge:

§ Medical Records Software

Other than computer:

- Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

- Sterile garb, masks, and gloves (powder free) when required

- Manual files and sorters

- Scanners

- Facsimile

- Copier machines

- Printers]]> Sun, 27 Nov 2011 14:00:00 GMT 1986402-Maryland-Physician-Practices