http://jobsatstagnes.com/maryland/physician-practices-jobs en


Current Healthcare Provider CPR Card



Minimum of 3 years of experience



Supervisory experience

SUMMARY: Office Coordinator is responsible for the delivery of ongoing quality, productivity, and efficiency of the office, with the assistance of the Practice Manager. This is accomplished by supervising staff within the office, and identifying opportunities & developing solutions for improvement. Based on the structure of the office, the Office Coordinator may be required to fill the Medical Assistant and Patient Service Representative job duties and tasks, as required. Communication skills are required to persuade or gain cooperation and acceptance of ideas. Responsibility exists to ensure that internal customers are satisfied with service. Communication with external contacts involves handling complaints, making adjustments, corrections, etc.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

- Provides hands-on supervision of daily activities and workflow of the office. Optimizes customer service, facilitates patient access and care, and drives financial performance. Demonstrates customer oriented behaviors. Focuses the efforts of the staff in timely service to ensure complete and accurate information is obtained and documented.

- Oversees patient scheduling, pre-registration, registration, point of service cash collections, referral processing, medical records, and patient care as provided by medical assistants--preparing exam rooms, collecting vitals, drawing blood, etc.

- Develops staff schedules and ensures appropriate coverage to meet the needs of the office and provide exemplary customer service. Monitors time sheets & enters information into the time system, according to SMG/SAHC’s policies and procedures.

- Provides support, when necessary, by providing temporary assistance (i.e., scheduling and registering patients, assisting physicians with patient care and procedures, etc.) during absence of Patient Service Representatives or Medical Assistants, as appropriate

- Holds staff accountable for following established SMG/SAHC policies & procedures. Observes staff performance to identify skill deficiencies/efficiencies and to identify process improvement opportunities. Provides training as necessary. Responds to staff problems and suggestions in a timely manner.

- Develops written office procedures and protocols to guide clarify, and support the staff in their individual roles, with assistance from Lead Physician and Director of Operations or Practice Manager.

- Instills in staff accountability and responsibility for quality and results. Provides clear expectations for all staff.

- Conducts formal performance evaluations of office staff. Develops action plans, as needed, for immediate correction of disciplinary problems and conducts follow-up meetings to assess progress. Identifies opportunities to provide formal and informal positive reinforcement to staff for consistent/high-quality performance, exceeding expectations on assigned tasks, and/or exercising creativity and/or initiative to provide customer service.

- Leads the interview and selection process for new staff, with assistance from SMG Human Resource Consultant, Director of Operations and/or Practice Manager.

- Regularly attends monthly Office Coordinator meetings and clearly communicates information presented there to office staff in a timely manner.

- Working with the Practice Physicians, participates in purchase decisions for equipment and furniture. Identifies medical supply needs and places orders within budgetary constraints.

- Uses feedback from patients & patient financial services and available tools, such as patient satisfaction surveys, budgets, and other billing & financial reports, to identify opportunities and set goals for immediate improvement.

- Provides staff with regular updates on results. Leads team meetings with staff to discuss results and progress made on performance goals. Develops and implements appropriate plans to reverse negative trends.

- On inclement weather days, and after consulting with Lead Physician, Director of Operations and/or Practice Manager, notifies scheduled patients of office closing or delayed openings and ensures that an appropriate greeting is recorded on the practice’s voicemail to notify patients on how to contact the physician on-call. Notifies the Billing Manager when the practice office closes or when the practice office is open to staff but closed to patients to ensure that billing properly tracts encounter forms.

- Maintains physician scheduling templates in automated scheduling system. Schedules meetings as necessary.

- Responds to patient problems and complaints. Follows-up with staff to address behaviors that may have led to complaints.

- Any and all duties as assigned.

General duties:

– Demonstrates knowledge of the practice operations and related policies.

– Complies with established departmental policies for attendance, punctuality, procedures and safety.

– Comply with SMG/SAHC Policies and Procedures.

– Adhere to all Federal Health Insurance Portability & Accountability Act (HIPAA) regulations, by protecting the privacy & security of all patient/client health information.

– Participate in departmental & organizational meetings.

– Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

– Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

– Meets or exceeds expectations of individuals for whom service is provided.

– Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: Associate’s degree (AA) or equivalent from two year college or technical school in a health related field.

Preferred Education: Bachelor’s degree (BA/BS) from four year college or university; or one to three years related experience and/or training; or equivalent combination of education and experience.

Required Certifications, Licenses, Registrations: Valid CPR card from the American Heart Association.

Required Experience: Three to five years’ experience in a medical environment with one year of supervisory experience in a health care environment

Preferred Experience: Five to ten years’ experience in a medical environment with one year of supervisory experience in a health care environment

Supervisory Responsibilities: This position supervises line staff

Supervision received from: Director or Operations and/or Practice Manager

Specialized Knowledge and Skills

Mathematical Skills:

– Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:

– Ability to apply common sense understanding to carry out simple one or two step instructions. Ability to deal with standardized situations with only occasional or no variables.

Language Skills:

– Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Writing is required to produce reports, business correspondence and procedure manuals.

Problem Solving:

– Problems vary, but generally solution is available through analysis of alternatives/inquiry or research.

Computer Skills:

– Intermediate Level Computer Skills:

– Intermediate level word processing skills.

– Intermediate level spreadsheet skills.

– Intermediate level database skills.

– Specific Software Knowledge:

– Inventory Control Software

– Payroll Software

– Medical Records Software

Other than computer:

– Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

– Manual files and sorters

– Facsimile

– Copier machines

– Printers

– Sterile garb, masks, and gloves (powder free), when required]]> Sun, 20 May 2012 16:00:00 GMT 2423488-Maryland-Physician-Practices


Minimum of 1 year of experience



SUMMARY: The part time, per diem, Patient Services Representative (PSR) is responsible for scheduling appointments, registering patients, maintaining records, and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors. Work requires occasional communication outside of the work group. Communication with external contacts is for providing or receiving factual information. Courtesy and tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

– Greets patients immediately upon arrival in a professional, friendly manner. Communicates effectively with patients. Provides exemplary customer service.

– Identifies problem or distressed patients and inform physicians or other medical staff.

– Answers telephone calls within three rings, and handles incoming and outgoing calls with the public and SMG staff in a courteous and helpful manner. Makes appropriate effort to ensure that callers do not hold for excessive amounts of time. Records and distributes messages in a complete legible and timely manner. Messages must include patient name & DOB.

– Using an electronic scheduling system, schedules patients for any needed service or procedure within SMG based on physician and patient needs. Appointments must be made in accordance with office policy and protocol. Additionally, appointments must be made in accordance with managed care requirements. Places appointment reminder calls. Reschedules appointments as necessary.

– Captures and enters accurate patient demographic and financial information via telephone calls, hard copy documentation, and direct patient contact. Adapts interview process to the age of the patient or family member. Enters all information gathered into the practice management system.

– Distributes the Financial Policy to patient, collects co-pays and balances from prior services, as well as payment for services rendered at that time.

– Prepares, files, and retrieves medical records. Ensures all appropriate paperwork is complete and included on the patient chart. This includes obtaining release signatures at the required time intervals, and filing test results, correspondence and other information.

– Maintains all patient files in an orderly manner. Pulls patient charts for future appointments. Files charts, lab reports and correspondences on a daily basis. Prints out patient labels according to office policy and protocol.

– Reviews all fee tickets for accuracy and completeness. Maybe required to enter charges and reconcile charge tickets to scheduled patients at the end of each day to ensure that all are collected. Balances cash log to money collected. Issues receipts to patients for monies collected.

– Informs patients of delays and expected waiting times. Provides updates, as necessary.

– Participates in the completion of managed care referrals. Maintains up-to -date knowledge and competency of a wide variety of third party plans and insurance carriers, both participating and non-participating plans, which are ever-changing.

– Any and all duties as assigned.

General duties:

– Demonstrates knowledge of the practice operations and related policies.

– Complies with established departmental policies for attendance, punctuality, procedures and safety.

– Comply with SMG/SAHC Policies and Procedures.

– Adhere to all Federal Health Insurance Portability & Accountability Act (HIPAA) regulations, by protecting the privacy & security of all patient/client health information.

– Participate in departmental & organizational meetings.

– Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

– Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

– Meets or exceeds expectations of individuals for whom service is provided.

– Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: High school diploma or general education degree (GED).

Preferred Education: One year certificate from college or technical school in Medical Secretary or Patient Service Representative; or three to six months related experience and/or training; or equivalent combination of education and experience in a medical front office or related setting.

Required Experience: Less than one year experience in a medical front office or related setting as Patient Service Representative or Medical Secretary.

Preferred Experience: One to two years’ experience in a medical front office or related setting Patien Service Representative or Medical Secretary.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: Office Coordinator and/or Practice Manager and Lead Physician

Specialized Knowledge or Skills:

Mathematical Skills:

– Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:

– Job tasks are predictable and usually require the selection from standard operating procedures. Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

– Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization. Writing is required for basic communication.

Problem Solving:

– Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:

– Intermediate Level Computer Skills:

§ Intermediate level word processing skills.

§ Intermediate level spreadsheet skills.

§ Intermediate level database skills.

– Specific Software Knowledge:

§ Medical Records Software

Other than computer:

- Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

- Sterile garb, masks, and gloves (powder free) when required

- Manual files and sorters

- Scanners

- Facsimile

- Copier machines

- Printers]]> Mon, 14 May 2012 16:00:00 GMT 2428980-Maryland-Physician-Practices


Certified Medical Assistant



Minimum of 1 year of experience



SUMMARY: The Medical Assistant (MA) is responsible for assisting physicians with patient care, performing appropriate procedures, and preparing rooms & equipment. The MA is also responsible for maintaining records and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors. The MA may be required to fill some Patient Service Representative responsibilities and will be cross trained to cover other positions when needed. . Work requires occasional communication outside of the work group. Communication with external contacts is for providing or receiving factual information. Courtesy and tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions :

Escorts patients to rooms, takes history and vitals. Assists physicians with examinations, assists with procedures as requested. Prepares patients for procedures performed in the office. Cleans exam rooms and equipment, performing sterilization procedures as necessary. Keeps exam rooms properly stocked with medical supplies, forms, and other materials needed. Triages phone calls, documents information from patients via telephone, relays information to physicians for response. Places return calls as directed by physicians. Pulls patient charts for visits and files charts away after visits. Prepares patients charts prior to scheduled visits with the required forms and by gathering pertinent medical information Contacts outside medical offices and testing facilities to obtain records for visits as necessary. Prepares charts according to each physician’s individual preference. Schedules all tests and minor procedures and obtains pre-certification/pre-authorization for these tests and procedures as required by insurance carrier. Calls pharmacies to refill prescriptions under the direction of a physician and obtains authorizations for prescriptions and prescription refills as required by insurance. Completes all necessary documentation during visits. Assists in specimen collection. Labels specimens and accurately completes and submits paperwork to appropriate lab based on managed care contracts. Orders and maintains clinical supplies for department. Places orders as needed. Administers testing and injections as ordered by the physician. Works with the center staff to coordinate patient flow and to assure that operations are working smoothly. Accurately and thoroughly enters scheduling data. No shows/cancellations/add-ons are always documented. All demographics are accurate and entered properly. Insurance verification is completed for all patients. Department-Specific Duties and Responsibilities:

1. Downloads/prints blood sugar data from patient glucose meters or other glucose monitoring systems.

2. Assists when needed with recording medications and other data on CORE form required by the Joint Commission.

3. Makes copies of blood sugar logs, food diaries and lab work that patients bring to follow-up appointments.

4. Provides coverage for office administrative staff as needed, such as calling for lab results, logging in samples to medicine closet, checking for expired drugs, filing and answering phones.

General duties:

– Complies with established departmental policies for attendance, punctuality, procedures, and safety. Complies with organizational policies and procedures.

– Consistently displays professionalism in dealings with customers, staff and clinicians. Pitches in to cover shortages within the Center.

– Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

– Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

– Meets or exceeds expectations of individuals for whom service is provided.

– Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: Completion of an accredited medical assistant program.

Required License, Certification and/or Registration: Certification as Medical Assistant from one of the following: American Association of Medical Assistants (Certified Medical Assistant); American Medical Technologists (Registered Medical Assistant); or National Healthcareer Association (Certified Clinical Medical Assistant); or another nationally recognized credentialing organization.

Required Experience: One year of related experience.

Preferred Experience: Previous experience obtaining pre-authorization for tests and procedures and experience obtaining authorization for prescription refills. Knowledge of CPT and ICD-9 coding.]]> Wed, 09 May 2012 16:00:00 GMT 2423491-Maryland-Physician-Practices


Minimum of 2 years of experience



Typing Speed of 40 WPM



JOB SUMMARY:

The Secretary II requires advanced skills involving the functions of the Secretary I including typing, filing, scheduling appointments and receiving patients. The Secretary II also possesses a wide range of knowledge and judgment regarding policies and protocols and applies that knowledge to ensure the smooth flow of information to and from the department.

Principle Duties and Responsibilities:

· Transcribes all department test reports using computer systems.

· Performs telephone reception for the department handling requests for information and routing calls appropriately within the department and/or other areas.

· Maintains all department files, including giving verbal reports, copying, faxing or mailing information to other health care providers.

· Schedules all outpatient tests, explains test as necessary, give pre-test instructions. Composes and distributes next day’s outpatient schedule to staff.

· Greets outpatients arriving to the department. Affirms the patient’s arrival with technical staff and affirms test time with patients.

· Determines priorities for the completion of various department correspondence, transcription and filing.

· Copies and distributes all departmental test reports.

· Picks up and distributes mail.

· Rotates to departmental sub-sections for staffing coverage, as necessary.

· Assists technical staff with patient log entries, holter monitors, charge entries and requisitions.

Required Education: High school diploma or GED

Required Experience: Two years experience as a medical secretary. Must demonstrate an excellent working knowledge of medical terminology. Word processing and other related computer skills. Must demonstrate accurate typing skills at a minimum of 40 wpm. Must demonstrate a superior command of the English language and good communication skills.

Preferred Experience: Cardiovascular and/or Imaging Services experience]]> Wed, 09 May 2012 16:00:00 GMT 2423479-Maryland-Cardiac


Minimum of 2 years of experience



SUMMARY: The Patient Services Representative / Medical Assistant (PSR/MA) is responsible for scheduling appointments, registering patients, maintaining records, and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors. Assists physicians and nurses with patient care, performing appropriate procedures, completion of lab slips, preparing rooms and equipment, preparing and maintaining patient charts and chaperoning physical examinations. The PSR/MA works collaboratively with the clinical team and administrative team to ensure high levels of patient satisfaction thorough efficient and thorough patient care.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions :

Greets patients immediately upon arrival in a professional, friendly manner. Communicates effectively with patients. Provides exemplary customer service. Answers telephone calls within three rings, and handles incoming and outgoing calls with the public and staff in a courteous and helpful manner. Makes appropriate effort to ensure that callers do not hold for excessive amounts of time. Records and distributes messages in a complete and timely manner. Messages must include patient name & DOB. Using an electronic scheduling system, schedules patients for office appointments based on physician and patient needs. Appointments must be made in accordance with individual physician preferences regarding length of appointment and time of day. Places appointment reminder calls. Reschedules appointments as necessary. Prepares all appropriate forms for visits in advance including patient consents, history forms and fee tickets. Registers and attends all patients by capturing and entering high-quality patient demographic and financial information via telephone interviews, hard copy documentation, and direct patient contact. Adapts interview process to the age of the patient or family member. Enters all information gathered into the practice management system and documents cancelled and no show appointments. Communicates the financial liability to the patient and collects and issues receipts for co-pays at the time of service. This can include co-pays and balances due from prior services, as well as payment for services rendered at that time. Prepares, files, and retrieves medical records. Ensures all appropriate paperwork is complete and included on the patient chart and ensures that all physician specific patient forms are updated each visit. This includes obtaining release signatures at the required time intervals, and filing test results, correspondence and other information. Reviews all fee tickets for completeness. Reconciles charge tickets with the patient sign-in log to ensure that all are collected, balances cash log with money collected and submits them to Physicians Billing Service. Ensures that referrals are obtained for those insurance carriers requiring one and keeps track of the number of authorized visits and expiration dates. Registers patients, schedules appointments, takes complete accurate telephone messages. Complies with established departmental policies for attendance, punctuality, procedures, and safety. Complies with organizational policies and procedures and mandatory training requirements. Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations. Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt. Performs the essential functions of a Medical Assistant as necessary: – Assesses patient needs, checks vitals, skin conditions and extremities.

– Completes intake services including weight, height, and vital signs and documents findings in the medical record for review by clinical staff.

– Prepares patient chart by ensuring test and lab results are available for provider review.

– Prepares lab slips for routine tests.

– Assists with examination or serves as chaperone for examinations.

– Remains with patients during examinations , assists the physician in the care of patients.

– Assists patients with walking, dressing, or other necessary care following procedures.

– Performs tests such as EKG, BCBGM and phlebotomy and finger sticks. Documents all pertinent information.

Manages supplies and linen. Prepares treatment rooms, maintaining a state of readiness for treatment of patients. Performs clerical support functions such as tracking laboratory and other procedures. Assures the completeness of medical records ordered by the physician and contacts other departments and physician offices as necessary to obtain necessary test results for review by the clinical staff Assists in maintaining the medical record by filing test results, correspondence and all other information to be maintained in the patient’s record. Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations. Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt. Complies with established departmental policies for attendance, punctuality, procedures, and safety. Complies with organizational policies and procedures and mandatory training requirements.

Department 5010.6923 – Comm Spec Surgical Oncology Specific: surgical scheduling

General duties:

· Ability to organize and prioritize work in a stressful environment. Ability to work effectively as a member of a team. Self-direction. Basic medical terminology.

· Participates on interdepartmental, hospital and departmental committees as appropriate.

· Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

· Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

· Meets or exceeds expectations of individuals for whom service is provided.

· Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: High school diploma or general education degree (GED)

Preferred Education: N/A

Required Certifications, Licenses, Registrations: N/A

Preferred Certifications, Licenses, Registrations: N/A

Required Experience: T wo years of experience in a medical environment.

Preferred Experience: N/A

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: Office Coordinator]]> Wed, 02 May 2012 16:00:00 GMT 2399229-Maryland-Physician-Practices


This position is located at our sugery center in Columbia, MD.

SUMMARY: This position is a clinical, technical allied health position. The Surgical Technologist is an integral part of the surgical team who functions in the role of scrub person. The Surgical Technologist works under the direction of, and in collaboration with, the OR Circulating Nurse to ensure the Operating Room environment is safe, equipment is functioning properly, and the operative procedure is conducted under conditions that maximize patient safety. The Surgical Technologist possesses expertise in theory and application of sterile technique. The Surgical Technologist has knowledge of human anatomy and surgical procedures. The Surgical Technologist has in-depth knowledge of instrumentation, tools and technology that facilitates the surgeon’s ability to perform invasive therapeutic and diagnostic procedures.

Frequent communication outside of the work group is required to resolve disagreements, reach agreements and clarify issues/processes. Responsibility exists to ensure that internal customers are satisfied with service. Communication with external contacts involves handling complaints, making adjustment, corrections, etc.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions :

Assumes total responsibility/accountability for duties and tasks assigned in the clinical area under direct or indirect supervision of a licensed care provider. ( Registered Nurse, Physician, Surgeon or other LIP)

1. Assists in the preparation of the OR for a procedure.

a. Checks case cart and equipment needed for the surgical procedure. Ensures availability and working order of necessary supplies.

b. Confirms supplies and equipment against the surgeon preference card and in accordance with the OR schedule.

c. Checks the room for cleanliness and initiates intervention as required. Surveys the room stock items prior to the start of the day and replenishes as needed.

d. Observes OR traffic patterns.

e. Dresses in appropriate OR attire.

f. Assists with moving / relocating equipment as required.

2. Assumes scrub duties including:

a. Scrubs, gowns and gloves according to policy

b. Sets up sterile table(s) with instruments, supplies equipment, and medications/solutions needed for the

procedure.

c. Ensures that all solutions on the back-field are clearly and correctly labeled.

d. Performs counts according to policy with the Registered Circulating Nurse prior to the operation and before the incision is closed.

e. Gowns and gloves surgeon and assistants

f. Helps to drape the sterile field.

g. Passes instruments, etc., to the surgeon during the procedure.

h. Regularly inspects instruments throughout the case for cleanliness and working order.

i. Monitors and maintains sterile technique throughout the procedure and initiates corrective action when necessary.

j. Prepares sterile dressings

k. Cleans and prepares instruments for terminal sterilization

3. Post procedure and other duties:

a. Assists other members of the team with terminal cleaning of the room

b. Assists in prepping the room for the next patient

c. Pull cases and assist with preparations for next day cases.

d. Stocking, equipment maintenance and cleaning duties as required.

4. Performs other related duties as assigned.

General duties:

– Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

– Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

– Meets or exceeds expectations of individuals for whom service is provided.

– Participates on interdepartmental, hospital and departmental committees as appropriate.

– Participates in unit based PI and QA initiatives.

– Attends continuing education offerings to maintain and keep current with practice and trends, as well as of related ethical and legal issues and responsibilities to the role.

– Practices sterile techniques in accordance with principles of aseptic practice.

– Demonstrates the efficient and cost –effect utilization of supplies.

– Demonstrates awareness of hazards (biologic, fire, electrical, laser, and explosive) associated with the surgical environment and incorporates related safety practices.

Required Education: High school diploma or general education degree (GED) or equivalent combination of education and experience.

Preferred Education: Completion of study as Surgical Technologist, Associate’s degree (AA) or equivalent from two year college or technical school.

Preferred Certifications, Licenses, Registrations: Basic Life Support (BLS)

Required Experience: Less than one year

Desired Experience: Previous experience as a surgical Tech

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: OR Manager / Director

HJ]]> Mon, 16 Apr 2012 16:00:00 GMT 2354845-Maryland-Physician-Practices


ACLS



Current Healthcare Provider CPR Card



Registered Nurse License Required



Minimum of 1 year of experience



**This position is at our Surgery Center located in Columbia, MD**

SUMMARY: This is a clinical position in which the Registered Nurse renders professional nursing care to St. Agnes’ Physician’s patients, making every effort to remain a flexible, cooperative and supportive member of Physician Services clinical team. This position requires acting as a liaison between the physician and the patient and patient’s family or support person. Responsibilities exist in maintaining the role of patient advocate, dealing compassionately, professionally, and courteously with patients, their families, physicians, and fellow Physician Services staff.

Communication skills are required to persuade or gain cooperation and acceptance of ideas. Responsibility exists to ensure that internal customers are satisfied with service. Communication with external contacts involves handling complaints, making adjustment, corrections, etc.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions :

Ensures the comfort and safety of each patient Individualizes care according to each patient’s special needs Follows safety and infection control procedures Responsible for the care and maintenance of all surgery equipment, instruments, and accessories Assisting in the stocking and inventory of the clinical area Identifies patient, reviews medical record for consent, H&P, pre-admission testing, and sees that all records are completed pre-procedure Assist when needed with preparation of patient including IV insertion Reports any abnormalities to MD and/or anesthesiologist responsible for surgical and anesthesia care Accurately performs and documents pre-procedure nursing assessment Understands the use, placement and interpretation of all monitoring equipment Is familiar with the dosage route of administration, action, adverse drug reactions, and reversal medications of all medications commonly used in the surgery suite Identifies an emergency situation and is able to appropriately intervene Has working knowledge of all equipment and procedures Continuously assesses patient condition and maintains accurate documentation pre, intra, and post-procedure, and informs physician of any untoward symptoms Maintains accurate documentation of medications dispensed Assists with orientation of new personnel Communicates relevant information to physician, Nurse Administrator, and nursing staff to maintain continuity of care Ensures patient confidentiality Implements and adheres to all St. Agnes physician services policies Monitors patients and directs Surgical Scrub Technician during procedures and provision of patient care PRN Acts as circulator for operative procedures implementing and maintaining AORN Standards of Care Completes intra-operative record accurately and completely Properly disposes of contaminated waste following Universal Precautions and OSHA regulations Demonstrates knowledge of OSHA Standards, Medical and Disaster Emergency Processes, and Fire Safety measures and evacuation process. Providing assistance to clerical staff

General duties:

– Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

– Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

– Meets or exceeds expectations of individuals for whom service is provided.

– Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: Associate’s degree (AA) or equivalent from two year college or technical school majoring in healthcare or related subject.

Preferred Education: Bachelor of Science in Nursing

Required Certifications, Licenses, Registrations: Possess an active Registered Nurse license from the state of Maryland or a compact state. Current BLS certification.

Preferred Certifications, Licenses, Registrations: Certification in the field of OR Nursing desired.

Required Experience: One years’ experience

Preferred Experience: Clinical expertise in ambulatory surgery center nursing preferred

Supervisory Responsibilities: Technicians during procedures only

Supervision received from : Nurse Administrator

HJ]]> Tue, 20 Mar 2012 16:00:00 GMT 2280566-Maryland-Physician-Practices


Current Healthcare Provider CPR Card



Minimum of 1 year of experience



SUMMARY: The part time SMG Medical Assistant is responsible for assisting physicians with internal medicine patient care, performing appropriate procedures, preparing exam rooms & equipment. The MA is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office, The Medical Assistant is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office and may be required to fill Patient Service Representative job duties & tasks, as required. Work requires occasional communication outside of the work group. Requires occasional communication outside of workgroup for providing or receiving factual information; Courtesy & tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes and Seton Medical Group Policies and Procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

– Escorts patients to exam rooms; and records initial patient history, and notes vital signs and chief complaints in the patient’s medical record, per physician guidelines.

– Completes all necessary documentation including immunization records and logs.

– Assists physicians with examinations, assists with procedures as requested.

– Administers injections and medications and documents medical records, as ordered by physician.

– Calls pharmacies to refill prescriptions under the direction of a physician.

– Performs lab procedures. Accurately completes and submits paperwork to appropriate lab based on patient’s insurance.

– Manages charts to ensure information is completed and filed appropriately.

– Sends and receives hospital notes, referral information, and other medical office correspondence.

– Prepares referral forms ensuring appropriate referral physicians are selected, according to office policy and protocol.

– Handles callbacks, patient test results, and lab requests, as requested by physician.

– Cleans exam rooms and equipment, performing sterilization procedures as necessary.

– Keeps exam rooms properly stocked with medical supplies, forms and other materials needed. Monitors refrigerator temperature.

– Monitors vaccines and lab supply levels. Reviews expiration dates on vaccines and samples. Purges expired medications per SMG policy. Places orders, as needed.

– Triages patient phone calls, documents information from patients via telephone, and translates information to physicians for response. Places return calls, as directed by physicians.

– Any and all duties as assigned.

Required Education: One year certificate from college or technical school in medical assisting.

Preferred Education: Associate’s degree (AA) or equivalent from two year college or technical school in medical assisting.

Required License, Certification and/or Registration: Valid CPR card from the American Heart Association

Required Experience: One to two years’ experience years’ experience in hospital, medical office, or clinical laboratory functioning in a job title encompassing use of phlebotomy skills and/or specimen processing.

Preferred Experience: Three to five years’ experience in hospital, medical office, or clinical laboratory functioning in a job title encompassing use of phlebotomy skills and/or specimen processing.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: Practice Managers and/or Office Coordinator and Lead Physicians.

Specialized Knowledge and Skills:

Mathematical Skills:

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals, ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability:

- Job tasks are predictable and usually require the selection from standard operating procedures. Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

- Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. Writing is required to record basic information, complete checklists.

Problem Solving:

- Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:

- Intermediate Level Computer Skills:

§ Intermediate level word processing skills.

§ Intermediate level spreadsheet skills.

§ Intermediate level database skills.

- Specific Software Knowledge:

§ Medical Records Software

Other than computer:

- Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

- Sterile garb, masks, & gloves (powder free) when required.

- Manual files and sorters

- Facsimile

- Copier machines

- Printers]]> Mon, 19 Mar 2012 16:00:00 GMT 2276574-Maryland-Physician-Practices


Current Healthcare Provider CPR Card



Minimum of 1 year of experience



SUMMARY: The full time, per diem SMG Medical Assistant is responsible for assisting physicians with internal medicine patient care, performing appropriate procedures, preparing exam rooms & equipment. The MA is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office, The Medical Assistant is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office and may be required to fill Patient Service Representative job duties & tasks, as required. Work requires occasional communication outside of the work group. Requires occasional communication outside of workgroup for providing or receiving factual information; Courtesy & tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes and Seton Medical Group Policies and Procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

– Escorts patients to exam rooms; and records initial patient history, and notes vital signs and chief complaints in the patient’s medical record, per physician guidelines.

– Completes all necessary documentation including immunization records and logs.

– Assists physicians with examinations, assists with procedures as requested.

– Administers injections and medications and documents medical records, as ordered by physician.

– Calls pharmacies to refill prescriptions under the direction of a physician.

– Performs lab procedures. Accurately completes and submits paperwork to appropriate lab based on patient’s insurance.

– Manages charts to ensure information is completed and filed appropriately.

– Sends and receives hospital notes, referral information, and other medical office correspondence.

– Prepares referral forms ensuring appropriate referral physicians are selected, according to office policy and protocol.

– Handles callbacks, patient test results, and lab requests, as requested by physician.

– Cleans exam rooms and equipment, performing sterilization procedures as necessary.

– Keeps exam rooms properly stocked with medical supplies, forms and other materials needed. Monitors refrigerator temperature.

– Monitors vaccines and lab supply levels. Reviews expiration dates on vaccines and samples. Purges expired medications per SMG policy. Places orders, as needed.

– Triages patient phone calls, documents information from patients via telephone, and translates information to physicians for response. Places return calls, as directed by physicians.

– Any and all duties as assigned.

Required Education: One year certificate from college or technical school in medical assisting.

Preferred Education: Associate’s degree (AA) or equivalent from two year college or technical school in medical assisting.

Required License, Certification and/or Registration: Valid CPR card from the American Heart Association

Required Experience: One to two years’ experience years’ experience in hospital, medical office, or clinical laboratory functioning in a job title encompassing use of phlebotomy skills and/or specimen processing.

Preferred Experience: Three to five years’ experience in hospital, medical office, or clinical laboratory functioning in a job title encompassing use of phlebotomy skills and/or specimen processing.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: Practice Managers and/or Office Coordinator and Lead Physicians.

Specialized Knowledge and Skills:

Mathematical Skills:

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals, ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability:

- Job tasks are predictable and usually require the selection from standard operating procedures. Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

- Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. Writing is required to record basic information, complete checklists.

Problem Solving:

- Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:

- Intermediate Level Computer Skills:

§ Intermediate level word processing skills.

§ Intermediate level spreadsheet skills.

§ Intermediate level database skills.

- Specific Software Knowledge:

§ Medical Records Software

Other than computer:

- Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

- Sterile garb, masks, & gloves (powder free) when required.

- Manual files and sorters

- Facsimile

- Copier machines

- Printers]]> Sun, 05 Feb 2012 14:00:00 GMT 2369758-Maryland-Physician-Practices


Current Healthcare Provider CPR Card



Minimum of 3 years of experience



Supervisory experience

SUMMARY: Office Coordinator is responsible for the delivery of ongoing quality, productivity, and efficiency of the office, with the assistance of the Practice Manager. This is accomplished by supervising staff within the office, and identifying opportunities & developing solutions for improvement. Based on the structure of the office, the Office Coordinator may be required to fill the Medical Assistant and Patient Service Representative job duties and tasks, as required. Communication skills are required to persuade or gain cooperation and acceptance of ideas. Responsibility exists to ensure that internal customers are satisfied with service. Communication with external contacts involves handling complaints, making adjustments, corrections, etc.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

- Provides hands-on supervision of daily activities and workflow of the office. Optimizes customer service, facilitates patient access and care, and drives financial performance. Demonstrates customer oriented behaviors. Focuses the efforts of the staff in timely service to ensure complete and accurate information is obtained and documented.

- Oversees patient scheduling, pre-registration, registration, point of service cash collections, referral processing, medical records, and patient care as provided by medical assistants--preparing exam rooms, collecting vitals, drawing blood, etc.

- Develops staff schedules and ensures appropriate coverage to meet the needs of the office and provide exemplary customer service. Monitors time sheets & enters information into the time system, according to SMG/SAHC’s policies and procedures.

- Provides support, when necessary, by providing temporary assistance (i.e., scheduling and registering patients, assisting physicians with patient care and procedures, etc.) during absence of Patient Service Representatives or Medical Assistants, as appropriate

- Holds staff accountable for following established SMG/SAHC policies & procedures. Observes staff performance to identify skill deficiencies/efficiencies and to identify process improvement opportunities. Provides training as necessary. Responds to staff problems and suggestions in a timely manner.

- Develops written office procedures and protocols to guide clarify, and support the staff in their individual roles, with assistance from Lead Physician and Director of Operations or Practice Manager.

- Instills in staff accountability and responsibility for quality and results. Provides clear expectations for all staff.

- Conducts formal performance evaluations of office staff. Develops action plans, as needed, for immediate correction of disciplinary problems and conducts follow-up meetings to assess progress. Identifies opportunities to provide formal and informal positive reinforcement to staff for consistent/high-quality performance, exceeding expectations on assigned tasks, and/or exercising creativity and/or initiative to provide customer service.

- Leads the interview and selection process for new staff, with assistance from SMG Human Resource Consultant, Director of Operations and/or Practice Manager.

- Regularly attends monthly Office Coordinator meetings and clearly communicates information presented there to office staff in a timely manner.

- Working with the Practice Physicians, participates in purchase decisions for equipment and furniture. Identifies medical supply needs and places orders within budgetary constraints.

- Uses feedback from patients & patient financial services and available tools, such as patient satisfaction surveys, budgets, and other billing & financial reports, to identify opportunities and set goals for immediate improvement.

- Provides staff with regular updates on results. Leads team meetings with staff to discuss results and progress made on performance goals. Develops and implements appropriate plans to reverse negative trends.

- On inclement weather days, and after consulting with Lead Physician, Director of Operations and/or Practice Manager, notifies scheduled patients of office closing or delayed openings and ensures that an appropriate greeting is recorded on the practice’s voicemail to notify patients on how to contact the physician on-call. Notifies the Billing Manager when the practice office closes or when the practice office is open to staff but closed to patients to ensure that billing properly tracts encounter forms.

- Maintains physician scheduling templates in automated scheduling system. Schedules meetings as necessary.

- Responds to patient problems and complaints. Follows-up with staff to address behaviors that may have led to complaints.

- Any and all duties as assigned.

General duties:

– Demonstrates knowledge of the practice operations and related policies.

– Complies with established departmental policies for attendance, punctuality, procedures and safety.

– Comply with SMG/SAHC Policies and Procedures.

– Adhere to all Federal Health Insurance Portability & Accountability Act (HIPAA) regulations, by protecting the privacy & security of all patient/client health information.

– Participate in departmental & organizational meetings.

– Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

– Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

– Meets or exceeds expectations of individuals for whom service is provided.

– Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: Associate’s degree (AA) or equivalent from two year college or technical school in a health related field.

Preferred Education: Bachelor’s degree (BA/BS) from four year college or university; or one to three years related experience and/or training; or equivalent combination of education and experience in a health related field.

Required Certifications, Licenses, Registrations: Valid CPR card from the American Heart Association.

Required Experience: Three to five years’ experience in a medical environment with two years’ supervisory experience in a health care environment.

Supervisory Responsibilities: This position supervises line staff

Supervision received from: Director or Operations and/or Practice Manager

Specialized Knowledge and Skills

Mathematical Skills:

– Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:

– Ability to apply common sense understanding to carry out simple one or two step instructions. Ability to deal with standardized situations with only occasional or no variables.

Language Skills:

– Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Writing is required to produce reports, business correspondence and procedure manuals.

Problem Solving:

– Problems vary, but generally solution is available through analysis of alternatives/inquiry or research.

Computer Skills:

– Intermediate Level Computer Skills:

– Intermediate level word processing skills.

– Intermediate level spreadsheet skills.

– Intermediate level database skills.

– Specific Software Knowledge:

– Inventory Control Software

– Payroll Software

– Medical Records Software

Other than computer:

– Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

– Manual files and sorters

– Facsimile

– Copier machines

– Printers

– Sterile garb, masks, and gloves (powder free), when required]]> Tue, 03 Jan 2012 14:00:00 GMT 2070764-Maryland-Physician-Practices


Minimum of 2 years of experience



SUMMARY: The part time Patient Services Representative (PSR) is responsible for scheduling appointments, registering patients, maintaining records, and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors. Work requires occasional communication outside of the work group. Communication with external contacts is for providing or receiving factual information. Courtesy and tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

– Greets patients immediately upon arrival in a professional, friendly manner. Communicates effectively with patients. Provides exemplary customer service.

– Identifies problem or distressed patients and inform physicians or other medical staff.

– Answers telephone calls within three rings, and handles incoming and outgoing calls with the public and SMG staff in a courteous and helpful manner. Makes appropriate effort to ensure that callers do not hold for excessive amounts of time. Records and distributes messages in a complete legible and timely manner. Messages must include patient name & DOB.

– Using an electronic scheduling system, schedules patients for any needed service or procedure within SMG based on physician and patient needs. Appointments must be made in accordance with office policy and protocol. Additionally, appointments must be made in accordance with managed care requirements. Places appointment reminder calls. Reschedules appointments as necessary.

– Captures and enters accurate patient demographic and financial information via telephone calls, hard copy documentation, and direct patient contact. Adapts interview process to the age of the patient or family member. Enters all information gathered into the practice management system.

– Distributes the Financial Policy to patient, collects co-pays and balances from prior services, as well as payment for services rendered at that time.

– Prepares, files, and retrieves medical records. Ensures all appropriate paperwork is complete and included on the patient chart. This includes obtaining release signatures at the required time intervals, and filing test results, correspondence and other information.

– Maintains all patient files in an orderly manner. Pulls patient charts for future appointments. Files charts, lab reports and correspondences on a daily basis. Prints out patient labels according to office policy and protocol.

– Reviews all fee tickets for accuracy and completeness. Maybe required to enter charges and reconcile charge tickets to scheduled patients at the end of each day to ensure that all are collected. Balances cash log to money collected. Issues receipts to patients for monies collected.

– Informs patients of delays and expected waiting times. Provides updates, as necessary.

– Participates in the completion of managed care referrals. Maintains up-to -date knowledge and competency of a wide variety of third party plans and insurance carriers, both participating and non-participating plans, which are ever-changing.

– Any and all duties as assigned.

General duties:

– Demonstrates knowledge of the practice operations and related policies.

– Complies with established departmental policies for attendance, punctuality, procedures and safety.

– Comply with SMG/SAHC Policies and Procedures.

– Adhere to all Federal Health Insurance Portability & Accountability Act (HIPAA) regulations, by protecting the privacy & security of all patient/client health information.

– Participate in departmental & organizational meetings.

– Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

– Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

– Meets or exceeds expectations of individuals for whom service is provided.

– Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: High school diploma or general education degree (GED); or equivalent combination of education and experience in a medical front office or related setting.

Preferred Education: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience in a medical front office or related setting.

Required Experience: Less than one year experience in a medical front office or related setting.

Preferred Experience: One to two years’ experience in a medical front office or related setting.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: Office Coordinator and/or Practice Manager and Lead Physician

Specialized Knowledge or Skills:

Mathematical Skills:

– Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:

– Job tasks are predictable and usually require the selection from standard operating procedures. Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

– Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization. Writing is required for basic communication.

Problem Solving:

– Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:

– Intermediate Level Computer Skills:

§ Intermediate level word processing skills.

§ Intermediate level spreadsheet skills.

§ Intermediate level database skills.

– Specific Software Knowledge:

§ Medical Records Software

Other than computer:

- Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

- Sterile garb, masks, and gloves (powder free) when required

- Manual files and sorters

- Scanners

- Facsimile

- Copier machines

- Printers]]> Sun, 27 Nov 2011 14:00:00 GMT 1986402-Maryland-Physician-Practices