http://jobsatstagnes.com/careers/physician-practices-jobs en


Minimum of 1 year of experience



SUMMARY: The per diem Patient Services Representative (PSR) is responsible for scheduling appointments, registering patients, maintaining records, and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors. Work requires occasional communication outside of the work group. Communication with external contacts is for providing or receiving factual information. Courtesy and tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

– Greets patients immediately upon arrival in a professional, friendly manner. Communicates effectively with patients. Provides exemplary customer service.

– Identifies problem or distressed patients and inform physicians or other medical staff.

– Answers telephone calls within three rings, and handles incoming and outgoing calls with the public and SMG staff in a courteous and helpful manner. Makes appropriate effort to ensure that callers do not hold for excessive amounts of time. Records and distributes messages in a complete legible and timely manner. Messages must include patient name & DOB.

– Using an electronic scheduling system, schedules patients for any needed service or procedure within SMG based on physician and patient needs. Appointments must be made in accordance with office policy and protocol. Additionally, appointments must be made in accordance with managed care requirements. Places appointment reminder calls. Reschedules appointments as necessary.

– Captures and enters accurate patient demographic and financial information via telephone calls, hard copy documentation, and direct patient contact. Adapts interview process to the age of the patient or family member. Enters all information gathered into the practice management system.

– Distributes the Financial Policy to patient, collects co-pays and balances from prior services, as well as payment for services rendered at that time.

– Prepares, files, and retrieves medical records. Ensures all appropriate paperwork is complete and included on the patient chart. This includes obtaining release signatures at the required time intervals, and filing test results, correspondence and other information.

– Maintains all patient files in an orderly manner. Pulls patient charts for future appointments. Files charts, lab reports and correspondences on a daily basis. Prints out patient labels according to office policy and protocol.

– Reviews all fee tickets for accuracy and completeness. Maybe required to enter charges and reconcile charge tickets to scheduled patients at the end of each day to ensure that all are collected. Balances cash log to money collected. Issues receipts to patients for monies collected.

– Informs patients of delays and expected waiting times. Provides updates, as necessary.

– Participates in the completion of managed care referrals. Maintains up-to -date knowledge and competency of a wide variety of third party plans and insurance carriers, both participating and non-participating plans, which are ever-changing.

– Any and all duties as assigned.

General duties:

– Demonstrates knowledge of the practice operations and related policies.

– Complies with established departmental policies for attendance, punctuality, procedures and safety.

– Comply with SMG/SAHC Policies and Procedures.

– Adhere to all Federal Health Insurance Portability & Accountability Act (HIPAA) regulations, by protecting the privacy & security of all patient/client health information.

– Participate in departmental & organizational meetings.

– Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

– Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

– Meets or exceeds expectations of individuals for whom service is provided.

– Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: High school diploma or general education degree (GED); or equivalent combination of education and experience in a medical front office or related setting.

Preferred Education: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience in a medical front office or related setting.

Required Experience: Less than one year experience in a medical front office or related setting.

Preferred Experience: One to two years’ experience in a medical front office or related setting.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: Office Coordinator and/or Practice Manager and Lead Physician

Specialized Knowledge or Skills:

Mathematical Skills:

– Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:

– Job tasks are predictable and usually require the selection from standard operating procedures. Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

– Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization. Writing is required for basic communication.

Problem Solving:

– Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:

– Intermediate Level Computer Skills:

§ Intermediate level word processing skills.

§ Intermediate level spreadsheet skills.

§ Intermediate level database skills.

– Specific Software Knowledge:

§ Medical Records Software

Other than computer:

- Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

- Sterile garb, masks, and gloves (powder free) when required

- Manual files and sorters

- Scanners

- Facsimile

- Copier machines

- Printers]]> Sun, 05 Feb 2012 14:00:00 GMT 2149426-Maryland-Physician-Practices


Current Healthcare Provider CPR Card



Minimum of 3 years of experience



SUMMARY:   The SMG Medical Assistant is responsible for assisting physicians with internal medicine patient care, performing appropriate procedures, preparing exam rooms & equipment. The MA is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office, The Medical Assistant is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office and may be required to fill Patient Service Representative job duties & tasks, as required. Work requires occasional communication outside of the work group. Requires occasional communication outside of workgroup for providing or receiving factual information; Courtesy & tact are required in dealing with customers.

 

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes and Seton Medical Group Policies and Procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

 

Essential functions :  

–          Escorts patients to exam rooms; and records initial patient history, and notes vital signs and chief complaints in the patient’s medical record, per physician guidelines.

–          Completes all necessary documentation including immunization records and logs.

–          Assists physicians with examinations, assists with procedures as requested.

–          Administers injections and medications and documents medical records, as ordered by physician.

–          Calls pharmacies to refill prescriptions under the direction of a physician.

–          Performs lab procedures. Accurately completes and submits paperwork to appropriate lab based on patient’s insurance.

–          Manages charts to ensure information is completed and filed appropriately.

–          Sends and receives hospital notes, referral information, and other medical office correspondence.

–          Prepares referral forms ensuring appropriate referral physicians are selected, according to office policy and protocol.

–          Handles callbacks, patient test results, and lab requests, as requested by physician.

–          Cleans exam rooms and equipment, performing sterilization procedures as necessary.

–          Keeps exam rooms properly stocked with medical supplies, forms and other materials needed. Monitors refrigerator temperature.

–          Monitors vaccines and lab supply levels. Reviews expiration dates on vaccines and samples. Purges expired medications per SMG policy. Places orders, as needed.

–          Triages patient phone calls, documents information from patients via telephone, and translates information to physicians for response. Places return calls, as directed by physicians.

–          Any and all duties as assigned.

Required Education: Associate’s degree (AA) or equivalent from two year college or technical school.

 

Required License, Certification and/or Registration: Valid CPR card from the American Heart Association.

 

Required Experience: Three to five years’ experience in hospital, medical office, or clinical laboratory functioning in a job title encompassing use of phlebotomy skills and/or specimen processing.

 

Specialized Knowledge and Skills:

Mathematical Skills:

-          Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals, ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability:

-          Job tasks are predictable and usually require the selection from standard operating procedures.   Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

-          Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers.   Ability to print and speak simple sentences. Writing is required to record basic information, complete checklists.

Problem Solving:

-          Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:

-        Intermediate Level   Computer Skills:

§   Intermediate level word processing skills.

§   Intermediate level spreadsheet skills.

§   Intermediate level database skills.

-        Specific Software Knowledge:

§   Medical Records Software

 

Other than computer:

-        Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

-   Sterile garb, masks, & gloves (powder free) when required

-        Manual files and sorters

-        Facsimile

-        Copier machines

-        Printers

]]> Mon, 23 Jan 2012 14:00:00 GMT 2120767-Maryland-Physician-Practices


Current Healthcare Provider CPR Card



Minimum of 3 years of experience



SUMMARY: The SMG Medical Assistant is responsible for assisting physicians with OB/GYN patient care, performing appropriate procedures, preparing exam rooms & equipment. The MA is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office, The Medical Assistant is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office and may be required to fill Patient Service Representative job duties & tasks, as required. Work requires occasional communication outside of the work group. Requires occasional communication outside of workgroup for providing or receiving factual information; Courtesy & tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes and Seton Medical Group Policies and Procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions :

– Escorts patients to exam rooms; and records initial patient history, and notes vital signs and chief complaints in the patient’s medical record, per physician guidelines.

– Completes all necessary documentation including immunization records and logs.

– Assists physicians with examinations, assists with procedures as requested.

– Administers injections and medications and documents medical records, as ordered by physician.

– Calls pharmacies to refill prescriptions under the direction of a physician.

– Performs lab procedures. Accurately completes and submits paperwork to appropriate lab based on patient’s insurance.

– Manages charts to ensure information is completed and filed appropriately.

– Sends and receives hospital notes, referral information, and other medical office correspondence.

– Prepares referral forms ensuring appropriate referral physicians are selected, according to office policy and protocol.

– Handles callbacks, patient test results, and lab requests, as requested by physician.

– Cleans exam rooms and equipment, performing sterilization procedures as necessary.

– Keeps exam rooms properly stocked with medical supplies, forms and other materials needed. Monitors refrigerator temperature.

– Monitors vaccines and lab supply levels. Reviews expiration dates on vaccines and samples. Purges expired medications per SMG policy. Places orders, as needed.

– Triages patient phone calls, documents information from patients via telephone, and translates information to physicians for response. Places return calls, as directed by physicians.

– Any and all duties as assigned.

Required Education: Associate’s degree (AA) or equivalent from two year college or technical school.

Required License, Certification and/or Registration: Valid CPR card from the American Heart Association.

Required Experience: Three to five years’ experience in hospital, medical office, or clinical laboratory functioning in a job title encompassing use of phlebotomy skills and/or specimen processing.

Specialized Knowledge and Skills:

Mathematical Skills:

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals, ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability:

- Job tasks are predictable and usually require the selection from standard operating procedures. Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

- Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. Writing is required to record basic information, complete checklists.

Problem Solving:

- Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:

- Intermediate Level Computer Skills:

§ Intermediate level word processing skills.

§ Intermediate level spreadsheet skills.

§ Intermediate level database skills.

- Specific Software Knowledge:

§ Medical Records Software

Other than computer:

- Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

- Sterile garb, masks, & gloves (powder free) when required

- Manual files and sorters

- Facsimile

- Copier machines

- Printers]]> Sun, 15 Jan 2012 14:00:00 GMT 2094946-Maryland-Physician-Practices


Minimum of 2 years of experience



Supervisory experience



SUMMARY: Manages daily operations two (2) OB/GYN physician sites. Responsibilities include: schedule maintenance, staff performance & evaluation; patient satisfaction; administration of physician site budget & billing; equipment & office supply purchasing . Communication skills are required to persuade or gain cooperation and acceptance of ideas. Responsibility exists to ensure that internal customers are satisfied with service. Communicates with external contacts frequently and is responsible to ensure ongoing service.

- Manages daily operations and reviews performance of assigned clinic service teams (scheduling, registration, check-in and check-out).

- Works with appropriate management in developing and implementing business office and information system policies and procedures.

- Plans and schedules operational planning activities to make maximum effective utilization of employees, equipment and material within budgetary constraints.

- Prepares formal and informal reports for the Vice President/COO including providing team progress reports on an ongoing basis.

- Develops and implements team and individual performance standards and evaluates (benchmarks) performance in accordance with industry standards.

- Develops and maintains cooperative working relationships with Central Billing Office and Information Technology (IT), Corporate Compliance, Accounting and Facilities Departments and other components of SMG/SAHC.

- On inclement weather days, notifies scheduled patients of office closing or delayed openings and ensures that an appropriate greeting is recorded on the practice’s voicemail to notify patients on how to contact the physician on-call. Notifies Billing Manager when the practice office closes or when the practice office is open to staff but closed to patients to ensure that billing properly tracts encounter forms.

- Reviews and analyzes clinic/practice site office functions, procedures and staffing levels. Resolves clinical operations office issues.

- Works closely with other Practice Managers, Directors, Administrators and Physician leaders to ensure department needs are addressed.

- Assists in the development and/or ongoing updating of the Clinical Operation Policies and Procedures Manual.

- Recommends, coordinates and schedules appropriate training for office staff. Reviews and recommends appropriate seminars for office staff.

- Designs, implements and evaluates new clinical services. Prepares feasibility studies and proposals for program development and financial analysis. Performs operational analyses and post-implementation program reviews. Serves as project manager for implementation of new programs with practice-wide impact, as assigned.

- Any and all duties as assigned.

Required Education: Bachelor’s degree (BA/BS) from four year college or university in business management, healthcare administration or a related field.

Required Experience: One to two years’ experience in supervisory position in a hospital or private physician office. Five years experience preferred.

Supervisory Responsibilities: This position supervises line staff and supervisors.

Supervision received from: SMG Director of Operations & Lead Physicians

Specialized Knowledge or Skills:

Mathematical Skills:

– Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals, ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability:

– Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

Language Skills:

– Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Writing is required to produce reports, business correspondence and procedure manuals.

Problem Solving:

– Difficult problems are encountered and it may be hard to identify all of the related issues. Solutions require research, analyzing multiple factors, conflicting information, etc.

Computer Skills:

Typing speed required: N/A

- Intermediate Level Computer Skills:

§ Intermediate level word processing skills.

§ Intermediate level spreadsheet skills.

§ Intermediate level database skills.

- Specific Software Knowledge:

§ Inventory Control Software

§ Medical Records Software

§ Project Management Software]]> Tue, 03 Jan 2012 14:00:00 GMT 2070765-Maryland-Physician-Practices


Minimum of 2 years of experience



SUMMARY: The part time Patient Services Representative (PSR) is responsible for scheduling appointments, registering patients, maintaining records, and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors. Work requires occasional communication outside of the work group. Communication with external contacts is for providing or receiving factual information. Courtesy and tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

– Greets patients immediately upon arrival in a professional, friendly manner. Communicates effectively with patients. Provides exemplary customer service.

– Identifies problem or distressed patients and inform physicians or other medical staff.

– Answers telephone calls within three rings, and handles incoming and outgoing calls with the public and SMG staff in a courteous and helpful manner. Makes appropriate effort to ensure that callers do not hold for excessive amounts of time. Records and distributes messages in a complete legible and timely manner. Messages must include patient name & DOB.

– Using an electronic scheduling system, schedules patients for any needed service or procedure within SMG based on physician and patient needs. Appointments must be made in accordance with office policy and protocol. Additionally, appointments must be made in accordance with managed care requirements. Places appointment reminder calls. Reschedules appointments as necessary.

– Captures and enters accurate patient demographic and financial information via telephone calls, hard copy documentation, and direct patient contact. Adapts interview process to the age of the patient or family member. Enters all information gathered into the practice management system.

– Distributes the Financial Policy to patient, collects co-pays and balances from prior services, as well as payment for services rendered at that time.

– Prepares, files, and retrieves medical records. Ensures all appropriate paperwork is complete and included on the patient chart. This includes obtaining release signatures at the required time intervals, and filing test results, correspondence and other information.

– Maintains all patient files in an orderly manner. Pulls patient charts for future appointments. Files charts, lab reports and correspondences on a daily basis. Prints out patient labels according to office policy and protocol.

– Reviews all fee tickets for accuracy and completeness. Maybe required to enter charges and reconcile charge tickets to scheduled patients at the end of each day to ensure that all are collected. Balances cash log to money collected. Issues receipts to patients for monies collected.

– Informs patients of delays and expected waiting times. Provides updates, as necessary.

– Participates in the completion of managed care referrals. Maintains up-to -date knowledge and competency of a wide variety of third party plans and insurance carriers, both participating and non-participating plans, which are ever-changing.

– Any and all duties as assigned.

General duties:

– Demonstrates knowledge of the practice operations and related policies.

– Complies with established departmental policies for attendance, punctuality, procedures and safety.

– Comply with SMG/SAHC Policies and Procedures.

– Adhere to all Federal Health Insurance Portability & Accountability Act (HIPAA) regulations, by protecting the privacy & security of all patient/client health information.

– Participate in departmental & organizational meetings.

– Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

– Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

– Meets or exceeds expectations of individuals for whom service is provided.

– Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: High school diploma or general education degree (GED); or equivalent combination of education and experience in a medical front office or related setting.

Preferred Education: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience in a medical front office or related setting.

Required Experience: Less than one year experience in a medical front office or related setting.

Preferred Experience: One to two years’ experience in a medical front office or related setting.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: Office Coordinator and/or Practice Manager and Lead Physician

Specialized Knowledge or Skills:

Mathematical Skills:

– Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s. Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:

– Job tasks are predictable and usually require the selection from standard operating procedures. Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

– Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization. Writing is required for basic communication.

Problem Solving:

– Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:

– Intermediate Level Computer Skills:

§ Intermediate level word processing skills.

§ Intermediate level spreadsheet skills.

§ Intermediate level database skills.

– Specific Software Knowledge:

§ Medical Records Software

Other than computer:

- Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

- Sterile garb, masks, and gloves (powder free) when required

- Manual files and sorters

- Scanners

- Facsimile

- Copier machines

- Printers]]> Sun, 27 Nov 2011 14:00:00 GMT 1986402-Maryland-Physician-Practices


Minimum of 1 year of experience



SUMMARY: The SMG Patient Services Representative (PSR) is responsible for scheduling appointments, registering patients, maintaining records, and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors. Work requires occasional communication outside of the work group. Communication with external contacts is for providing or receiving factual information. Courtesy and tact are required in dealing with customers.

 

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws.   Is accountable for efficient use of resources and support of the St. Agnes mission.

 

Essential functions:

–          Greets patients immediately upon arrival in a professional, friendly manner.   Communicates effectively with patients.   Provides exemplary customer service.

–          Identifies problem or distressed patients and inform physicians or other medical staff.

–          Answers telephone calls within three rings, and handles incoming and outgoing calls with the public and SMG staff in a courteous and helpful manner.   Makes appropriate effort to ensure that callers do not hold for excessive amounts of time.   Records and distributes messages in a complete legible and timely manner.   Messages must include patient name & DOB.

–          Using an electronic scheduling system, schedules patients for any needed service or procedure within SMG based on physician and patient needs.   Appointments must be made in accordance with office policy and protocol.   Additionally, appointments must be made in accordance with managed care requirements.   Places appointment reminder calls.   Reschedules appointments as necessary.

–          Captures and enters accurate patient demographic and financial information via telephone calls, hard copy documentation, and direct patient contact.   Adapts interview process to the age of the patient or family member.   Enters all information gathered into the practice management system.

–          Distributes the Financial Policy to patient, collects co-pays and balances from prior services, as well as payment for services rendered at that time.

–          Prepares, files, and retrieves medical records.   Ensures all appropriate paperwork is complete and included on the patient chart.   This includes obtaining release signatures at the required time intervals, and filing test results, correspondence and other information.

–          Maintains all patient files in an orderly manner. Pulls patient charts for future appointments. Files charts, lab reports and correspondences on a daily basis. Prints outpatient labels according to office policy and protocol.

–          Reviews all fee tickets for accuracy and completeness. Maybe required to enter charges and reconcile charge tickets to scheduled patients at the end of each day to ensure that all are collected. Balances cash log to money collected. Issues receipts to patients for monies collected.

–          Informs patients of delays and expected waiting times. Provides updates, as necessary.

–          Participates in the completion of managed care referrals.   Maintains up-to -date knowledge and competency of a wide variety of third party plans and insurance carriers, both participating and non-participating plans, which are ever-changing.

–          Any and all duties as assigned.

 

Required Education:   High school diploma or general education degree (GED); or equivalent combination of education and experience in a medical front office or related setting.

 

Preferred Education:   One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience in a medical front office or related setting.

 

Required Experience:   Less than one year experience in a medical front office or related setting.

 

Preferred Experience:   One to two years’ experience in a medical front office or related setting.

 

Supervisory Responsibilities: This position has no supervisory responsibilities.

 

Supervision received from:  WMG Administrative Coordinator, Practice Manager and Lead Physician

 

Specialized Knowledge or Skills:

Mathematical Skills:

–          Ability to add and subtract two digit numbers and to multiply and divide with 10’s and 100’s.   Ability to perform these operations using units of American money and weight measurement, volume and distance.

Reasoning Ability:

-           Job tasks are predictable and usually require the selection from standard operating procedures.   Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

-           Ability to read and comprehend simple instructions, short correspondence, and memos.   Ability to write simple correspondence.   Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees in the organization.   Writing is required for basic communication.  

Problem Solving:

-           Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:   

-           Intermediate Level   Computer Skills:

§          Intermediate level word processing skills.

§          Intermediate level spreadsheet skills.

§          Intermediate level database skills.

-           Specific Software Knowledge:

§          Medical Records Software

 

Other than computer:

-           Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

-     Sterile garb, masks, & gloves (powder free), when required

-           Manual files and sorters

-           Scanners

-           Facsimile

-           Copier machines

-           Printers]]> Sun, 13 Nov 2011 14:00:00 GMT 1923992-Maryland-Physician-Practices


ASCP



Certified Medical Assistant



Minimum of 3 years of experience



Summary: The Medical Assistant/Phlebotomist (ASCP) is responsible for assisting physicians with primary patient care, performing appropriate procedures, preparing exam rooms & equipment, including specimen accessioning and processing. The phlebotomist duties are varied in nature requiring independent judgment calls performed by prescribed guidelines; and procedures are performed under supervision, instruction and direction of the Practice Manager/Office Coordinator, following Physician orders, and under strict adherence to aseptic techniques to prevent infection and/or spread of infections. The Medical Assistant/Phlebotomist is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office and may be required to fill Patient Service Representative job duties & tasks, as required. Work requires occasional communication outside of the work group. Requires occasional communication outside of workgroup for providing or receiving factual information. Courtesy & tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes & Seton Medical Group Policies & Procedures & applicable civil laws. Is accountable for efficient use of resources & support of the St. Agnes mission.

Essential functions:

- Escorts patients to exam rooms; and records initial patient history, and notes vital signs and chief complaints in the patient’s medical record, per physician guidelines.

- Completes all necessary documentation including immunization records and logs.

- Assists physicians with examinations, assists with procedures as requested.

- Administers injections and medications and documents medical records, as ordered by physician.

- Calls pharmacies to refill prescriptions under the direction of a physician.

- Performs lab procedures. Accurately completes and submits paperwork to appropriate lab based on patient’s insurance.

- Manages charts to ensure information is completed and filed appropriately.

- Sends and receives hospital notes, referral information, and other medical office correspondence.

- Prepares referral forms ensuring appropriate referral physicians are selected, according to office policy and protocol.

- Handles callbacks, patient test results, and lab requests, as requested by physician.

- Cleans exam rooms and equipment, performing sterilization procedures as necessary.

- Keeps exam rooms properly stocked with medical supplies, forms and other materials needed. Monitors refrigerator temperature.

- Monitors vaccines and lab supply levels. Reviews expiration dates on vaccines and samples. Purges expired medications per SMG policy. Places orders, as needed.

- Triages patient phone calls, documents information from patients via telephone, and translates information to physicians for response. Places return calls, as directed by physicians.

- Consistently provides high quality phlebotomy services to patients by:

· Confirming patient ID prior to phlebotomy using appropriate actions including nursing identification of patient when indicated with the outcome of a properly labeled specimen.

· Choosing the appropriate collection procedure for the individual patient and banking procedures for Blood Bank specimens.

· Providing explanation of procedures to patients and families.

· Responding to patients and families questions/concerns in a polite, courteous, professional, and confidential manner.

- Strictly adheres to appropriate waste disposal as indicated by SAHC/SMG’s Policies and Procedures.

- Prepares equipment to efficiently collect blood products.

- Performs venipuncture, arterial and capillary punctures as directed by physician and following medical practice protocols related to safety, infection control and confidentiality.

- Conducts laboratory tests on specimens.

- Enters data into computer and/or patient charts.

- Cleans/sterilizes equipment, instruments, and work area following safety, cleanliness, and infection control procedures.

- Inventories supplies and places orders to ensure adequate supplies for procedures.

- Any and all duties as assigned,

Required Education: Associate’s degree (AA) or equivalent from two year college or technical school.

Required License, Certification and/or Registration: Phlebotomy certification by ASCP or equivalent phlebotomy certification organization OR certified medical assistant AND valid CPR from the American Heart Association.

Required Experience: Three to five years’ experience in hospital, medical office, or clinical laboratory functioning in a job title encompassing use of phlebotomy skills and/or specimen processing.

Specialized Knowledge and Skills:

Mathematical Skills:

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals, ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability:

- Job tasks are predictable and usually require the selection from standard operating procedures. Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

- Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. Writing is required to record basic information, complete checklists.

Problem Solving:

- Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:

- Intermediate Level Computer Skills:

§ Intermediate level word processing skills.

§ Intermediate level spreadsheet skills.

§ Intermediate level database skills.

- Specific Software Knowledge:

§ Medical Records Software

Other than computer:

- Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

- Sterile garb, masks, and gloves (powder free) when required

- Manual files and sorters

- Facsimile

- Copier machines

- Printers]]> Sun, 06 Nov 2011 14:00:00 GMT 1915412-Maryland-Physician-Practices


SUMMARY: The Patient Services Representative (PSR) is responsible for scheduling appointments, registering patients, maintaining records, and interacting in a professional, friendly manner with patients & family members, physicians, staff, and visitors. Work requires occasional communication outside of the work group. Communication with external contacts is for providing or receiving factual information. Courtesy and tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes policies/ procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions:

– Greets patients immediately upon arrival in a professional, friendly manner. Communicates effectively with patients. Provides exemplary customer service.

– Identifies problem or distressed patients and inform physicians or other medical staff.

– Answers telephone calls within three rings, and handles incoming and outgoing calls with the public and SMG staff in a courteous and helpful manner. Makes appropriate effort to ensure that callers do not hold for excessive amounts of time. Records and distributes messages in a complete legible and timely manner. Messages must include patient name & DOB.

– Using an electronic scheduling system, schedules patients for any needed service or procedure within SMG based on physician and patient needs. Appointments must be made in accordance with office policy and protocol. Additionally, appointments must be made in accordance with managed care requirements. Places appointment reminder calls. Reschedules appointments as necessary.

– Captures and enters accurate patient demographic and financial information via telephone calls, hard copy documentation, and direct patient contact. Adapts interview process to the age of the patient or family member. Enters all information gathered into the practice management system.

– Distributes the Financial Policy to patient, collects co-pays and balances from prior services, as well as payment for services rendered at that time.

– Prepares, files, and retrieves medical records. Ensures all appropriate paperwork is complete and included on the patient chart. This includes obtaining release signatures at the required time intervals, and filing test results, correspondence and other information.

– Maintains all patient files in an orderly manner. Pulls patient charts for future appointments. Files charts, lab reports and correspondences on a daily basis. Prints out patient labels according to office policy and protocol.

– Reviews all fee tickets for accuracy and completeness. Maybe required to enter charges and reconcile charge tickets to scheduled patients at the end of each day to ensure that all are collected. Balances cash log to money collected. Issues receipts to patients for monies collected.

– Informs patients of delays and expected waiting times. Provides updates, as necessary.

– Participates in the completion of managed care referrals. Maintains up-to -date knowledge and competency of a wide variety of third party plans and insurance carriers, both participating and non-participating plans, which are ever-changing.

– Any and all duties as assigned.

General duties:

– Demonstrates knowledge of the practice operations and related policies.

– Complies with established departmental policies for attendance, punctuality, procedures and safety.

– Comply with SMG/SAHC Policies and Procedures.

– Adhere to all Federal Health Insurance Portability & Accountability Act (HIPAA) regulations, by protecting the privacy & security of all patient/client health information.

– Participate in departmental & organizational meetings.

– Consistently and independently follows established safety and infection control procedures. Intervenes in unsafe situations.

– Complies with the standards of conduct and Corporate Responsibility Program and seeks guidance when in doubt.

– Meets or exceeds expectations of individuals for whom service is provided.

– Participates on interdepartmental, hospital and departmental committees as appropriate.

Required Education: High school diploma or general education degree (GED); or equivalent combination of education and experience in a medical front office or related setting.

Preferred Education: One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience in a medical front office or related setting.

Required Experience: Less than one year experience in a medical front office or related setting.

Preferred Experience: One to two years’ experience in a medical front office or related setting.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: Office Coordinator and/or Practice Manager and Lead Physician]]> Mon, 17 Oct 2011 16:00:00 GMT 1866896-Maryland-Physician-Practices


Current Healthcare Provider CPR Card



Minimum of 3 years of experience



SUMMARY: The SMG Medical Assistant is responsible for assisting physicians with internal medicine patient care, performing appropriate procedures, preparing exam rooms & equipment. The MA is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office, The Medical Assistant is also responsible for maintaining records & interacting in a professional, friendly manner with patients & family members, physicians, staff & visitors. Based on the structure of the office and may be required to fill Patient Service Representative job duties & tasks, as required. Work requires occasional communication outside of the work group. Requires occasional communication outside of workgroup for providing or receiving factual information; Courtesy & tact are required in dealing with customers.

Carries out responsibilities in accordance with Ascension Health Core Values, St. Agnes and Seton Medical Group Policies and Procedures and applicable civil laws. Is accountable for efficient use of resources and support of the St. Agnes mission.

Essential functions :

– Escorts patients to exam rooms; and records initial patient history, and notes vital signs and chief complaints in the patient’s medical record, per physician guidelines.

– Completes all necessary documentation including immunization records and logs.

– Assists physicians with examinations, assists with procedures as requested.

– Administers injections and medications and documents medical records, as ordered by physician.

– Calls pharmacies to refill prescriptions under the direction of a physician.

– Performs lab procedures. Accurately completes and submits paperwork to appropriate lab based on patient’s insurance.

– Manages charts to ensure information is completed and filed appropriately.

– Sends and receives hospital notes, referral information, and other medical office correspondence.

– Prepares referral forms ensuring appropriate referral physicians are selected, according to office policy and protocol.

– Handles callbacks, patient test results, and lab requests, as requested by physician.

– Cleans exam rooms and equipment, performing sterilization procedures as necessary.

– Keeps exam rooms properly stocked with medical supplies, forms and other materials needed. Monitors refrigerator temperature.

– Monitors vaccines and lab supply levels. Reviews expiration dates on vaccines and samples. Purges expired medications per SMG policy. Places orders, as needed.

– Triages patient phone calls, documents information from patients via telephone, and translates information to physicians for response. Places return calls, as directed by physicians.

– Any and all duties as assigned.

Required Education: Associate’s degree (AA) or equivalent from two year college or technical school.

Required License, Certification and/or Registration: Valid CPR card from the American Heart Association

Required Experience: Three to five years’ experience in hospital, medical office, or clinical laboratory functioning in a job title encompassing use of phlebotomy skills and/or specimen processing.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Supervision received from: Practice Managers and/or Office Coordinator and Lead Physicians.

Specialized Knowledge and Skills:

Mathematical Skills:

- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals, ability to compute rate, ratio and percent and to draw and interpret bar graphs.

Reasoning Ability:

- Job tasks are predictable and usually require the selection from standard operating procedures. Requires analysis to determine appropriate procedure and monitoring results.

Language Skills:

- Ability to read a limited number of two and three syllable words and to recognize similarities and differences between words and between series of numbers. Ability to print and speak simple sentences. Writing is required to record basic information, complete checklists.

Problem Solving:

- Problems encountered have usually been dealt with before and standard operating procedures are available.

Computer Skills:

- Intermediate Level Computer Skills:

§ Intermediate level word processing skills.

§ Intermediate level spreadsheet skills.

§ Intermediate level database skills.

- Specific Software Knowledge:

§ Medical Records Software

Other than computer:

- Range of medical record equipment and supplies (EKG, nebulizer, spirometer, autoclave, etc.)

- Sterile garb, masks, & gloves (powder free) when required.

- Manual files and sorters

- Facsimile

- Copier machines

- Printers]]> Mon, 26 Sep 2011 16:00:00 GMT 1783402-Maryland-Physician-Practices